Delivery Address and Details
We use Australia Post to deliver our products across Australia.
Dick Smith Foods currently delivers Australia wide ONLY. Delivery times vary depending on location. Please view delivery times in Australia Posts website when selecting your delivery method. Our delivery and handling charges start from $10.95, so please be sure to add a few items to your order as you will find that you can get quite a number of products delivered within our base delivery charge. To calculate your shipping costs of your order, please add products to cart, enter your delivery information and 'click to calculate shipping.'
We do not take responsibility for late delivery or non-delivery due to incorrect or incomplete information.
It is the customer's (sender) responsibility to ensure that all delivery addresses and details provided to Dick Smith Foods are correct.
It is recommended that someone should be at the delivery address to accept goods as our carriers will either leave the product unattended if requested by the customer in the comments section, or if unsafe a card will be left and the customer will need to visit their local post office to collect. Should Dick Smith Foods incur any additional delivery costs as a result of any inaccurate delivery information provided by the customer, these additional costs will be passed on to the customer.
Please note: Dick Smith Foods Pty Ltd takes no responsibility if damage of any description occurs with a hamper/order left at an address on your instruction. A card will be left to advise the recipient of attempted delivery; it is then the responsibility of the recipient to arrange pick up. Contact phone numbers are given to our contract carriers in the event of unexpected circumstances that could delay your delivery. Our carriers are not in a position to call prior to delivery.
Dick Smith Foods stock unique products sourced from all regions within Australia. We may experience stock outs from time to time given the unique nature of our products, and reserve the right to substitute an out of stock item with another fabulous Dick Smith Foods product to equal or greater value.
Hot Weather Policy
At Dick Smith Foods we will endeavour, to the best of our ability, to prevent chocolates being spoilt in hot weather conditions, but we cannot guarantee the service of the delivery companies that transport your products and gifts from us to you.
Couriers and Australia Post may not deliver in refrigerated vehicles. When ordering and sending chocolate products they may not arrive at their destination in the highest quality if they have been sent in hot weather.
Whilst we try our best to ensure the products do not melt, we will not take any responsibility for chocolate melting during the delivery of the products, as this does not qualify as a defective Product. Should you have any concerns regarding the warm weather, please choose a hamper or gift parcel, which does not include chocolate.